Automation and Agency
Definition
Automation and agency refers to the use of technology or systems (automation) to perform tasks that were previously done manually, while still allowing individuals or users (agency) to make decisions, take actions, or maintain control over their environment. It combines efficiency from automation with the freedom and responsibility of human decision-making.
The relationship between technological convenience and personal control is directly related to how automating tasks can enhance or erode our sense of competence and autonomy.
Example
Using a ride-sharing app is a good example of automation and agency. The app uses automation to locate nearby drivers, calculate estimated arrival times, and suggest pickup locations based on your preferences. However, you retain agency by choosing which driver to accept, deciding whether to tip, or even canceling the request entirely if needed. This balance allows you to benefit from the convenience of automation while still having control over your experience.
On the other hand, automation can have a negative impact on agency and self-efficacy. For example, navigation apps simplify travel but can weaken spatial awareness, leaving users dependent on digital guidance even for familiar routes.
Why it Matters
Automation and agency matter because they enhance efficiency and personalization in both work and daily life. By automating repetitive or time-consuming tasks, individuals can focus on higher-level decisions that require human creativity and judgment. At the same time, maintaining agency ensures that people are not completely reliant on machines, preserving their autonomy and ability to adapt to changing circumstances.
This tension reveals a psychological paradox: the easier life becomes, the less capable we may feel. Balancing convenience with agency preserves both efficiency and confidence.